30-Day Return Policy

MIREVOINA offers a 30-day return policy for eligible items. Return requests must be submitted within 30 days of delivery.

Return Eligibility

Items must be unused, in their original condition, and include original packaging when reasonably possible. Proof of purchase may be required.

Damaged Items

If an item arrives damaged, email service@mivoira.com with your order number and clear photos of the item and packaging.

Incorrect Items

If you receive the wrong item, contact us by email so we can review and help resolve the issue.

Order Issues

Order concerns should be reported as soon as possible after delivery so we can review the situation.

Non-returnable Situations

Items may not be eligible for return if they are used, damaged after delivery, missing parts for reasons not due to our error, or requested outside the 30-day window.

Return Authorization

All return requests must be approved first by contacting service@mivoira.com. Do not send items back without approval.

Return Shipping

Return shipping responsibility may depend on the reason for return and the details of the approved request. Instructions are provided by customer support after approval.

Refund Method

Approved refunds are issued to the original payment method.

Refund Processing

After the return or issue is reviewed, approved refunds are processed. Payment provider or bank processing time may vary.

Order Cancellation

Cancellation requests should be emailed quickly. We cannot guarantee cancellation after processing begins.

Late or Missing Refunds

If an approved refund has not appeared, check your payment account first, then contact your payment provider. You may also email support for assistance.

Exchange Requests

For exchanges, contact support with your order number and the item you need help with.